Head of Appeal Operations (BBC Children in Need)


This job has been closed.

Number of Positions:
Contract Type:
Fixed Term – Full Time
Contract Details:
12 Month FTC
UK - Flexible
Closing Date:
Job Category:
Technical Production
BBC Region / Division:
Managing Director's Group
BBC Business Unit:
Children in Need

Package Description

Band: E
Contract Type: 12 Month Attachment / Fixed-Term Contract
Location: UK - Flexible (occasional travel to Salford required)

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

Job Introduction

BBC Children in Need have an exciting opportunity for a Head of Appeal Operations to join the team on a 12 Month Fixed-Term Contract. This is a critical role for the charity, leading the extensive Appeal Campaign in the autumn period.  The location of the role is flexible, however you will be required to travel to our Salford office (M50) occasionally and specifically around the November Appeal dates.

This is a critical role for the charity. Therefore we recognise that some flexibility may be beneficial in terms of the final scope/structure of how the role is delivered. We reserve the right to adapt/scale the role to suit the successful candidate’s skills and abilities.

Please note that the charity appeal period runs from mid-September to mid-November, culminating in the Appeal Night on 19 November 2021. 

BBC Children in Need is the BBC’s UK Charity, and exists to make a positive difference to the lives of disadvantaged children and young people across the UK.  Our refreshed objectives and activities will ensure the impact we have on children’s lives is front and centre of the work the charity undertakes over and above the projects and services we fund.

Our focus is on finding and funding the inspiring ideas that change children’s lives.

And whilst we know that every child deserves a childhood that is safe, happy and secure, we know too that a growing number of children are experiencing ever increasing and more complex levels of disadvantage.  In order to find and fund the inspiring ideas, we will build on our commitment across the organisation to work collaboratively with all those who share our aspirations for children and young people.

Main Responsibilities

The Head of Appeal Operations is responsible for the successful delivery of all operational elements of the annual BBC Children in Need Appeal Campaign. In brief, this includes:

  • To lead the Campaign for the charity, coordinating the senior leadership group (the Campaign Hub) to ensure that the annual Appeal Campaign is focussed and coherent, and delivered in a way which optimises outcomes for the charity.
  • To ensure all donation mechanics are built, operational, optimal, and compliant.
  • To ensure the charity’s IT operations are well managed and operating optimally towards the needs of the charity.
  • To ensure the public facing Supporter Care offering is of an excellent standard, engaging and nurturing the charity’s supporters to maximise income and good will towards the charity whilst ensuring that fraudulent fundraising is kept to a minimum.
  • To manage the budgets for all of the above.

Please click on the job description below for a full overview of the role.

Are you the right candidate?

  • Advanced project management skills & experience
  • Experience of operational delivery at scale – including managing large budgets and a range of suppliers
  • Strong delivery focus and ability to make fast and practical decisions under pressure
  • Leadership at a Senior Level, particularly across boundaries
  • Strong communication skills (both written and verbal)
  • Stakeholder Management Skills including ability to manage complex and often difficult relationships
  • Ideal but not essential - experience of managing a broadcast charity appeal, ideally a telethon

About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

Attached documents: